We're working with a forward-thinking and progressive technology solutions company HQ’d in Wetherby…that have just embraced a 4 day week!

Their talented team of Technical Consultants provide day-to-day support for client issues, from 1st line triage to 2nd and 3rd line resolution…and beyond. They've embraced a 4-day working week (8am - 6pm), aimed at enhancing work-life balance and boosting productivity!

They have a brilliant team of engineers and are vendor agnostic, so they support a fascinating range of technology including VMWare, Dell, Checkpoint, Cisco, Linux (Redhat, CentOS, etc), and Windows servers.

We’re helping them find a 2nd Line IT Support Consultant who shares their passion for technology and delivering exceptional customer service.

Join this trailblazing team and make a real impact with one less day in the office and more time for you!

Requirements

The 2nd line team is the engine room, responsible for owning escalated tickets from the 1st line as well as coordinating the majority of routine and contractual work such as patching, upgrades, hardware installations, and some lighter touch project work.

It's a full and varied role, which includes:

• Diagnosing and resolving customer and internal issues escalated from 1st line, including escalating to 3rd line teams when necessary.
• Coordinating patching and upgrades to internal and client environments and infrastructure.
• Managing and ensuring timely communication of updates to customers within SLA's.
• Effectively managing open tickets to ensure a timely and efficient resolution.
• Logging all ticket progress updates, client details, and resolution information onto the internal helpdesk system.
• Conducting installation work and consultancy services at customer sites and Data Centres.
• Providing coaching and support to colleagues while contributing to the team's wiki knowledge base.

If you've moved up through the 1st Line ranks and have some solid technical support experience in the bag, and also demonstrated that you're serious about your IT career by acquiring industry certifications and accreditations, you're going to fit right in!

Benefits

• 25 days holiday rising to 29 max (+ BH’s) + additional day for birthday
  
• Fully funded BUPA Medical and Dental after probation + 3 x Death in Service
  
• Company Pension 3% Employer 5% Employee (employee can contribute more)
  
• 2 Weeks full pay Paternity Leave
  
• 12 Weeks full pay Maternity Leave + statutory for remainder of Leave
  
• Up to 1 month paid long-term absence + 10 Days infrequent unconnected absence paid
  
• £100 gross per month cost of living allowance
  
• Circa £50 net per month fuel contribution for traveling to work
  
• Free parking for office-based roles with 2 x charging points for EV’s
  
• Free Flu Jabs

FYI, you'll need a full, clean driving license and be prepared to be security vetted as a condition of employment.

Interview Process

Our screening process saves our clients and you a lot of time so should you meet the role requirements above we will call you to invite you for a video interview with us to discuss your technical skills and learn more about you. From there we will short list and submit details to our client.

The next stage is then a face-to-face technical interview with our client in their Wetherby office. Following this a decision will be made.

Where you work is important - come and join a team where you'll be genuinely valued and made to feel at home from the very beginning.

Equal Opportunity: Humnize is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer and do not discriminate based on any protected categories. It is critical to us that all employees feel valued, respected, and supported.

Please note: In accord with UK employment laws, candidates must be eligible to live and work in the UK. Eligibility verification will be requested upon the issuing of an employment offer.